What Georgian VASPs Need to Know About Complaint Handling

“We’re launching a crypto platform” isn’t a clear enough description of a regulation application.

Customers can convert cryptocurrency to fiat? Does the platform transfer virtual assets? The company will be in charge of client wallets or keys? Are they administering a lending platform for digital assets that issues tokens or managing a trading platform?

Those differences matter when pursuing the crypto license in Georgia because the services a company intends to provide affect its regulatory preparation and documentation, controls as well as capital requirements.

Georgia is a great place for fintech firms, but getting into its highly-regulated virtual asset market is more than simply registering a company and establishing a website.

First, let’s define the service.

Businesses providing virtual-assets services for third-party clients are required to sign up as Virtual Asset Service Providers to the National Bank of Georgia under the framework described by PB Services.

Within the scope are activities like virtual asset exchange and transfer and trading platform administration and cryptocurrency management or custody. The regulations state that the custody concept extends to the management of a private keys of the client or the wallet.

This is what makes the design of a crypto-product relevant to its legal status.

Anyone who wants to obtain cryptocurrency licenses in Georgia should thus map out the intended customer journey prior to preparing the application. What happens after a user deposits assets? Who controls the account? Are assets able to be exchanged or transferred? Who can authorise transactions?

It is important to know what the firm will be doing.

Your business plan must detail the real-world business

VASP applications require more than a beautiful pitch deck.

Based on the information provided, according to the information provided, National Bank requires a detailed business plan that contains financial projections spanning the minimum of three years. This includes revenue, expense, and expansion expectations. The plan must also demonstrate that there is a real intention to run in Georgia.

That requirement deserves attention early.

A business plan written for investors answers questions like how fast the business can expand. A plan for business that is regulatory must be able to explain how the business is to be run in a responsible manner.

If a company is seeking a vasp license Georgia applicants must be able to link the commercial model with the compliance model instead of treating them as unrelated documents.

AML cannot be added to the end

PB Services has described the preparation process as a major part of it is the measures to prevent the financing of terrorists and money laundering.

The material provided specifically warns that just the import of an AML policy from another country is not sufficient since Georgian rules must be incorporated into the company’s structure.

The operational systems must be considered in the same way. Business plans should prove that the system used by the firm can identify suspicious transactions.

In practice it is essential that compliance be a factor in product development before launch. It is not advised to build a platform before deciding on how AML policies will be applied. This could result in unneeded redesigns and delays.

Capital is Dependent on the Services you choose

The need for regulatory capital is a further reason to determine the business model earlier.

Based on the thresholds set in the sources, kiosks and exchanges require 150 000 GEL. Trading platform administration requires 350,000 GEL while other covered services require 250,000 GEL. If multiple services are provided, the threshold that is the highest is used.

This is distinct from operating capital or capital for investment. A proof that the amount has actually been funded must accompany the application, and the capital needs to be kept in place throughout the operation.

A founder planning to get crypto blockchain license in Georgia should consequently consider regulatory capital during financial planning not after the rest of the application has already been assembled.

Registration is not the end of the compliance process.

The compliance calendar will not disappear when the calendar is approved. approval. The provided requirements outline ongoing obligations involving risk management, cybersecurity technological resilience fraud risk, recording retention, independent review as well as customer complaints.

For instance an independent auditor’s view on the risk-management framework must be obtained within 12 months of registration. As per the regulations, companies must take complaints in oral or written form and review them within one month. Additionally, they must transmit statistics about complaints to the National Bank electronically each month.

Those details change how an experienced applicant approaches licensing.

Think of the Georgian VASP as a design for a business rather than a series of forms that need to be filled out.

It is crucial that the company structure, technology, AML controls and regulatory capital, in addition to processes for customers, are in harmony.

Georgia continues to present opportunities for fintech and crypto companies, and its regulatory framework is a well-defined way to enter the market. However, the best starting point isn’t determining how quickly the license will be granted.

It’s describing in clear terms the things your crypto company will be doing and proving that the company is prepared to operate within the Georgian legal framework.

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